Coaching Services

Our Workforce Coaches are trained professionals with years of experience helping individuals achieve economic freedom and self-sufficiency. They are available every week to meet one-on-one with your employees and create a personalized development plan.

Whether your employee needs access to social services or career training, our coaches know how to connect them to the appropriate resources. No challenge is too big, no dream is too small.

Our coaches begin by addressing the barriers that many frontline workers face: unreliable transportation, expensive childcare, unstable housing, lingering legal troubles. As an individual becomes more stable, our coaches shift to a proactive approach, focusing on the passions that inspire them and the skills needed to pursue that inspiration.

The goal is for them to not only survive within your workforce but thrive and advance, helping you maintain a pipeline of talent.

Workforce Coaches are trained in the core competencies as established by the International Coaching Federation, which ensures they lead with empathy and accountability.

Those competencies include:

  • Establishing trust
  • Active listening
  • Direct communication
  • Planning and goal-setting
  • Managing progress and accountability

Assessment & Consulting

We understand the challenges and opportunities your frontline workers face. We also recognize that every employer’s needs are unique. With that in mind, our services and pricing are customizable based on your specific circumstances.

The base package is 8 hours per week of access to a Workforce Coach, who will address life, career and financial issues with your employees from within your office or facility. You have the option of investing in additional hours, based on the needs of your workforce. All other services and assessments are available on their own or in conjunction with coaching.

If you are unsure of what level of service you need, we offer multiple assessments that highlight the strengths and opportunities of your current infrastructure:

Employee Assessment: What are the challenges that lead to absenteeism and turnover? Can they be addressed through hiring or training?
Frontline Supervisor Assessment: Are they effective leaders? Are there ways to utilize their skills and knowledge more efficiently?
HR Infrastructure Assessment: Are your policies, pay scales and benefits aligned to attract, engage and retain talented employees?

Frontline Supervisor Training

We offer a customizable, interactive program designed to help your supervisors better understand your entry-level workforce and the unique challenges they face.

Among the topics we cover:

  • Understanding poverty and poverty behaviors
  • How poverty creates instability
  • How instability affects the workplace
  • Tools to communicate with and retain your frontline workforce
  • Coaching vs. terminating
  • The cost of turnover

Length and cost of the program are based on the number of individuals trained.

Contact Us to Discuss In More Detail

Meet Our Team

Matt Mooney

Vice President & General Manager of Workforce Connection

Matt Mooney is a social impact leader who manages a passionate and dedicated team. He brings a deep experience in professional services with more than 13 years at Accenture, including leading its global Skills to Succeed initiative which has equipped millions of people in communities around the world with skills to get a job or build a business.

As a long-time volunteer and former board member of Cincinnati Works, Matt has a passion for the organization and its mission to alleviate poverty through employment. He believes that harnessing the power of business for social good has the potential to solve entrenched problems like poverty and create shared value for individuals, companies, and society.

Matt earned a bachelor’s degree in English from the University of Notre Dame. He participated in the Cincinnati Chamber’s C-Change leadership program, and he founded the Cincinnati Works Young Professionals Board.

Taisha Rojas-Parker

Director of Workforce Connection

Taisha Rojas-Parker uses her nearly 15 years of managing, coaching and consulting experience as Director of Workforce Connection to support entry-level workers at their job sites in collaboration with the employers. Prior to Cincinnati Works, Taisha worked for a local health system as an employment support specialist. She collaborated with department leaders to generate onboarding, performance, and retention strategies. Taisha is also a Change Management Professional and has assisted leadership teams in effectively implementing and sustaining various innovations.

Taisha has a master’s degree in business administration from American InterContinental University as well as a master’s degree in executive leadership and organizational change from Northern Kentucky University. She recently completed a 15-month professional coach training program from Coach U and is pursuing her professional certification.

Kristina Johnson

Workforce Coach

Kristina Johnson is on a mission to help individuals in poverty advance. Previously an Advancement Coach at Cincinnati Works, she has been trained in the GROW coaching model and the LISC Financial coaching model. She specializes in Advancement and financial coaching where she assists members with legal, financial, transportation, and other challenges to achieve success.

Nearly a year ago, Kristina transitioned to Workforce Connection to lead our first on-site coaching pilot at a local distribution center to much success. Prior to joining Cincinnati Works, Kristina was a Project Manager for an international market research company studying and analyzing the trends of consumers. Kristina studied Engineering Management at Miami University.

TC Thomason

Workforce Coach

TC Thomason is embedded in multiple companies, collaborating with front-line employees on goal-setting and barrier removal and partnering with employers to reduce turnover and increase employee success inside and outside the workplace.

He brings experience in the financial sector, fair chance employment, art, and as the youngest ``T`` in Triple T Farms. TC earned a Bachelor’s degree in Financial Economics from Centre College and a Master’s degree in Arts Policy and Administration from Ohio State University.

Jennifer Bennett-Phillips, MSW

Workforce Coach

Jennifer comes to Cincinnati Works with 20 years of social work and service-coordination experience. In particular, she was intricately involved in bridging multiple community partners for her previous employer, so she will play a leading role as we build relationships with more organizations who can help remove barriers for your employees.

Jennifer earned Bachelor’s degrees in Social Work and Psychology from Miami University and a Master’s in social work from Indiana University Purdue University at Indianapolis. She holds multiple certifications, including mental health first aid and re-entry employment specialist.

Chris Sutton

Workforce Coach

The newest member of our team, Chris has a keen understanding of the challenges vulnerable employees face and he is well-versed in cognitive behavioral therapy, work skills development, networking and understanding mental health and addiction, which will make him a powerful resource for Workforce Connection clients.

Prior to joining our team, Chris served as in-house life coach for a local manufacturer, where he worked with employees on setting and achieving goals and established relationships with numerous support organizations. Among other achievements, he developed a Prison-to-Employment curriculum. Chris earned a Bachelor’s degree in Social Work from Xavier University.

Katie Schad, LISW

Beacon of Hope & Transportation Manager

Katie specializes in working with multidisciplinary teams to create jobs for those with criminal records. She manages the Beacon of Hope Business Alliance, a collection of 80+ local companies who are committed to hiring and retaining second-chance citizens. A longtime partner of Cincinnati Works in her previous position at Nehemiah Manufacturing, Katie joined the Workforce Connection team in August 2019 when Cincinnati Works took over operations of Beacon of Hope.

Katie also manages the transportation program started by Beacon of Hope and now operating under Cincinnati Works. This allows individuals to utilize a van for transportation to and from select local employers while they work on self-sustainability through the Cincinnati Works model.

Katie has a master’s degree in Social Work from Northern Kentucky University and a bachelor’s degree in Social Work with a minor in Criminal Justice from Xavier University. She has worked inside Lebanon Correctional, has presented at the Council on Social Work Education on practicing social work in a nontraditional setting, and has clinical experience counseling individuals in her spare time.

Nina Vogt

Workforce Financial Coach

As a financial coach, Nina helps employees create new habits to support their financial goals. She works with individuals to build awareness of their spending habits, exploring the lives they want to live and the emotions and behaviors that may be standing in the way of reaching their goals.


The scope and cost of our services are customized based on the needs of your workforce. Complete a FREE readiness assessment now, or contact us to discuss our services in more detail.

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